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Payment / Dispatch

Transfer / Payment

How does the payment with cash in advance? You order as normal in the shop and choose in step three, the payment method in advance. After the order you will receive the order confirmation, with the additional order confirmation we accept the order. In this order confirmation you will find all necessary information for the transfer such as account number or purpose.

After your transfer, the money arrives with us and we confirm the receipt of the money again by mail. Once the confirmation has been sent, the order will be processed by our warehouse and sent out the same day (except for items with a delivery date or if you have indicated in the ordering process a later shipping time as a request).

If you pay by cash in advance, there are no additional charges on our part, but bank charges are to be borne by you, if any are charged by the banks. Especially with bank from the non-EU countries, a splitting of fees is not possible! If possible, please select a different method of payment in your interest. In case of any returns, we will refund the corresponding amount to a known account of you or by check. The invoice is always included in the delivery. If you do not wish this for a different delivery address, please write this in the order process (step four) in the corresponding comment field. 

Amazon Pay

Amazon Pay makes shopping on our website even easier as you can quickly complete the checkout process on our website with the information already stored in your Amazon account. Just log in with your Amazon account credentials and choose from the payment and delivery information stored in your Amazon account. This means you can pay on our website without having to enter your payment and address details. With Amazon Pay, you can shop quickly and securely.

How do you pay using Amazon Pay? You select the button "Amazon Pay" directly in the shopping cart. Then log in to your Amazon account, enter the desired delivery address and pay. After the successful payment you will be redirected to the thank you page of the shop. Only if you get to see this page, the process was successful. With a successful order, you will always receive a purchase order number and you can print it again. The privacy policy of Amazon Pay can be found here, the user agreement can be found here.

Due to the direct payment, the goods can usually be sent on the same day, at the latest on the following working day, provided that no specified delivery date or a desired delivery date is contrary to that.

When paying by Amazon Pay fall from our side no further charges. Any returns will automatically be credited back to your Amazon account. The invoice is always included in the delivery. If you do not wish this for a different delivery address, please write this in the order process (step four) in the corresponding comment field.

PayPal / PayPal PLUS / PayPal Express

PayPal is a very popular payment method today. We also offer this fast and convenient payment method. More information about PayPal can be found here: PayPal Website.

How to pay via PayPal Express? You select directly in the shopping cart the button "directly to PayPal". Then log in to your PayPal account, enter the desired delivery address and pay. After the successful payment you will be redirected to the thank you page of the shop. Only if you get to see this page, the process was successful. With a successful order, you will always receive a purchase order number and you can print it again.

How do you pay using PayPal or PayPal PLUS? In step three of the order process you select the desired payment method (PayPal, Invoice, Credit Card, Direct Debit) under the item PayPal Plus. After submitting the order you will be automatically redirected to PayPal and make the payment directly here. After the successful payment you will be redirected to the thank you page of the shop. Only if you get to see this page, the process was successful. With a successful order, you will always receive a purchase order number and you can print it again.

The individual payment methods at PayPal Plus:

  • PayPal - If you have chosen the payment method PayPal, you must be registered there to be able to pay the invoice amount or register first and legitimize with your access data. The payment transaction will be carried out automatically by PayPal immediately after confirmation of the payment order.
  • Direct debit by PayPal (only in Germany) - If you have selected the method of payment direct debit, you do not have to be registered with PayPal in order to pay the invoice amount. By confirming the payment order you give PayPal a direct debit mandate. About the date of the account debit you will be informed separately by PayPal in a pre-notification (so-called Prenotification). Upon submitting the direct debit mandate immediately after confirming the payment order, PayPal will ask its bank to initiate the payment transaction. The payment transaction will be processed and your account will be charged.
  • Credit card by PayPal (only in Germany) - If you have chosen the payment method credit card, you do not have to be registered with PayPal in order to pay the invoice amount. The payment transaction will be processed by your credit card company at the request of PayPal and your card will be charged immediately upon confirmation of the payment order and after your legitimacy as the legitimate cardholder.
  • Invoice by PayPal (only in Germany) - If you have selected the payment method Invoice, you have to be in order to pay the invoice amount, not be registered with PayPal. After successful address and credit check and delivery of the order, we withdraw our claim to PayPal. In this case you can only pay to PayPal with debt-discharging effect. For the payment via PayPal apply - in addition to our terms and conditions - the terms and conditions and privacy policy of PayPal. Further information and the complete terms and conditions of PayPal to purchase the invoice can be found here.

Due to the direct payment, the goods can usually be sent on the same day, at the latest on the following working day, provided that no specified delivery date or a desired delivery date is contrary to that.

When paying by PayPal, there are no further charges from our side. In case of any returns, the corresponding amount will automatically be credited back to your PayPal account. The invoice is always included in the delivery. If you do not wish this for a different delivery address, please write this in the order process (step four) in the corresponding comment field.

Sofortuberweisung

Your safety is our concern

Since 2005, several million customers have already paid with sofortüberweisung.de. There has not been a single PIN / TAN fraud case against end users who have entered their PIN and TAN into Payment Network AG's systems.

Security thanks to online banking / TAN. The most important feature for the high security of DIRECTebanking.com is the online banking procedure itself: In particular, the transaction number (TAN) offers special protection against abuse. Because the TAN is characterized by two key features:
1. The TAN is only available offline on paper, a device (TAN generator) or a mobile device. Thus, the TAN can generally not be obtained by an attack on the customer's computer.
2. The TAN can only be used once and is immediately canceled when used. Thus, even if a TAN were stored by unauthorized third parties, no abuse could be made.

No trader has access to end user data. With an sofortüberweisung.de no sensitive data (like PIN and TAN) are transmitted to the on-line offerer. The payment is processed completely via the secure, not accessible to the provider payment form Payment Network AG. Thus, no misuse of this data by the online provider.

No storage and no access to PIN and TAN data. Online banking access data such as PIN and TAN are not stored by Payment Network AG and can never be viewed by external parties or the employees of Payment Network AG. Compliance with the data protection guidelines by the entire company Payment Network AG has been audited and certified by TÜV Saarland in accordance with the guidelines of the Federal Data Protection Act.

- TÜV Certificate Payment Network AG Geprüfter Datenschutz.pdf as .pdf
- TUEV Certificate Payment Network AG Verified Payment System.pdf as .pdf

You are welcome to check the test requirements of the TÜV certificates on the TÜV-Saarland website. There you can search for the company name or also for the certificate numbers (these can be found in the respective certificate).

cash on delivery

When shipping by cash on delivery, you pay the goods with receipt of the package in cash at the postman (currently only within Germany and when shipping with DHL possible). The CO2 neutral package is as described in the shop on the way, usually on the same day, unless a specified delivery date or a desired delivery time precludes this.

Due to the delivery by cash on delivery, we incur higher shipping costs, which we partly (but only partially) pass on to you. The exact costs can be found in the table above. In the event of any returns, we will refund the corresponding value of the goods to an account you have named. The invoice is always included in the delivery. If you do not wish this for a different delivery address, please write this in the order process (step four) in the corresponding comment field.

Credit card (VISA, MasterCard)

How do you pay by credit card? In the ordering process, you enter your card details and these are checked in advance to see if they are correct, valid and fit for you. Upon completion of the order, you will be redirected to a page operated by your bank and you will need to verify yourself as a cardholder. This happens with a password chosen by you. You have not given yourself one? Then you can do this through your bank or directly after the order.

Further information is also available directly from VISA, MASTER:
MasterCard: MasterCard 3D Secure procedure - how it works
Info VisaCard: Verified by VisaCard procedure - how it works

After the order has been placed, the order value has been reserved on your credit card. Through this procedure, the desired goods can be shipped immediately, unless a specified delivery date or a desired delivery date precludes this. Your credit card will be charged only with shipping the goods, that is booked and only appears on your billing.

When paying by credit card we do not charge any further fees for you. Any returns will be automatically credited back to your credit card. The invoice is always included in the delivery. If you do not wish this for a different delivery address, please write this in the order process (step four) in the corresponding comment field.