§ 1 scope
Deliveries, services and offers of the seller are carried out exclusively for private end consumers and entrepreneurs on the basis of these terms and conditions.
§ 2 offer and contract conclusion
2.1 The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the button [order for payment], you submit a binding order of the goods contained in the shopping cart. The confirmation of the order is confirmed by automated e-mail immediately after sending the order and does not yet represent a contract acceptance. We can accept your order by sending a separate order confirmation by email within two days.
2.2 If you have found the desired product, you can take a closer look at it by clicking on the product name, the product image or the "Info/Order" on the left. By clicking the button [in the shopping cart] you can put the item in the shopping cart. You can view the content of the shopping cart at any time by clicking on the left [shopping cart] or [to the checkout] without obligation. You can remove or change the products from the shopping cart by clicking the graphics and [update the amount]. If you want to buy the products in the shopping cart, you can complete the online ordering process.
The online ordering process includes five steps. In the first step "shopping cart" you can look at your items again and edit (change or change quantity) in the second step under "Send" you can optionally set up a customer account with us. To do this, click on "I am not yet a customer" on [Open the customer account]. If you already have a customer account, register here under "I'm already a customer" with your login data. Under "Order without registration" you can also order without creating a customer account. In the next step, you can select the desired payment method under "Pay". In the fourth step "Order" you will receive another overview of your order data and can check all the information again and delete or change at [Change]. You can also correct input errors by navigating backwards in the browser or breaking off the ordering process and starting from the front.
In the last step "finished", your order number will be displayed for any questions.
To complete the purchase, you must accept our general terms and conditions and press the button [Buy now]. This will send the order to us. We will then send you a confirmation of receipt of your order by email. You will then receive a separate order confirmation through which the contract finally comes about.
2.3 For orders in our online shop, the contract is concluded:
Hoco Online GmbH
Edisonstrasse 63
House E, 1st floor
12459 Berlin
Germany
Online shop: +49 30 9599811-30
Fax: +49 30 9599811-40
Email: info'at'ixs.com
Managing Director Daniel Bohne, Sven Mack
§ 3 Storage of your order
We save your order and the entered order data. We will send you all order data again by email. You also have the option of printing out both the order and the general terms and conditions before sending the order. After all, you have access to the orders you have made via your customer account at any time.
§ 4 cancellation policy
Right of withdrawal for consumers
The following right of withdrawal applies only to consumers:
Cancellation policy Right of cancellation
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (hoco online gmbh, Edisonstraße 63, Haus E, 1.OG, 12459 Berlin, email: info'at'ixs.com) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the model withdrawal form provided in § 5, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.
[ADDITION 1]: The right of withdrawal is excluded for contracts for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs. This includes, in particular, made-to-measure suits, for which measurements, colours or personalisations are individually specified. Such custom-made items cannot therefore be returned, unless there are claims under the statutory warranty (e.g. due to manufacturing defects or comparable defects).
[ADDITION 2]: Notwithstanding this, made-to-measure suits may be returned to us once for final adjustment of the measurements. You shall bear the direct costs of returning the made-to-measure suits and the shipping costs for the delivery of the adjusted made-to-measure suits. However, revocation or return in the sense of a refund of the purchase price is not possible in these cases.
§ 5 sample cancellation form
If you want to revoke the contract, please fill out this form and send it back.
To
Hoco Online GmbH
Edisonstrasse 63
House E, 1st floor
12459 Berlin
Tel.: +49 30 9599811-30
Fax: +49 30 9599811-40
Email: info@ixs.com
Hereby revoked (s) I/we (*) the contract concluded by me/us (*) to buy the following goods (*)/the provision of the following service (*)
____________________________________________________
____________________________________________________
Ordered on (*) __________ / received on (*) ______________
____________________________________________________
Name of the consumer (s)
____________________________________________________
Address of the consumer (s)
____________________________________________________
Signature of the consumer (s) (only when notifying paper)
_________________________
Date
(*) Coat incorrect
§ 6 prices, payment
6.1 All prices include VAT plus shipping costs.
6.2 Payment is made in advance, cash on delivery, credit card, direct debit, PayPal, Sofortüberweisung or invoice. We reserve the right to exclude individual payment methods.
6.3 Payments are only due to you after sending the order confirmation by email. At prepayment we will tell you bank details to carry out the preliminary transfer in the order confirmation. When paying by credit card and when receipt of the bank, the credit card or the specified account is loaded with the shipping of the goods. When paying via PayPal and Sofortüberweisung, payment is made in the order process. When paying on account (purchase of invoice via BillSafe), the ordered goods are sent or delivered together with the invoice to the customer. The purchase price is due within 30 (thirty) calendar days after the invoice date.
The invoice is generally included in the shipment.
§ 7 delivery
7.1 We deliver to all countries listed here (delivery countries)
7.2 If we are unable to deliver the ordered goods without our own fault because our supplier does not meet its contractual obligations, we are entitled to withdraw from the customer. In this case, the customer will immediately inform you that the ordered product is not available. The customer's legal claims remain unaffected. A purchase price that may already be paid will be reimbursed immediately.
§ 8 Warranty
The guarantee is based on the statutory provisions. Information about any additional manufacturer's guarantees can be found in the product information.
§ 9 Legal Sector, place of jurisdiction
9.1 German law applies to the exclusion of the UN sales law.
9.2 In the case of customers who conclude the contract for a purpose that cannot be attributed to the professional or commercial activity (consumer), this choice of law only applies insofar as this does not deprive the law of the law of the state in which it has its habitual residence.
9.3 For all disputes arising from the contractual relationship, if the customer is a merchant, a legal entity under public law or a special fund under public law, the jurisdiction Berlin.
§ 10 Other
12.1 The contractual language is German.
12.2 If one or more regulations of this terms and conditions are ineffective, the contract remains effective. As far as the provisions are ineffective, the content of the contract is based on the statutory provisions.
12.3 The functional terms used in these conditions are to be understood gender -neutral and refer to female, male and various identities.
Status: 01.03.2025